Privacy Policy

This STARCLOUD Privacy Policy (“Privacy Policy”) is incorporated as part of our Terms of Use.

Your use of STARCLOUD is subject to the Terms of Use and this Privacy Policy and indicates your consent to them.

  1. Definitions
    1. We“, “us“, “our” and “Telkomsigma” mean PT SIGMA CIPTA CARAKA, a company established under the laws of the Republic of Indonesia.
    2. STARCLOUD” means Telkomsigma Cloud Application.
    3. Services” means STARCLOUD products and services which are made for your own needs, based on the specific package you choose and terms that you agree.
    4. Personal Information” means personally identifiable information about you that may be collected through the use of STARCLOUD, such as your name, address, date of birth, gender, occupation, telephone number, email address and/or the like, and other information that may enable identification of a specific individual who is using STARCLOUD.
    5. Website” means our STARCLOUD website at
  2. Collected Information
    1. We collect certain Personal Information from you for the use of STARCLOUD and Services provided. You will directly provide some Personal Information (eg when you sign up) and some will be collected automatically when you use the Services.
    2. When you visit our Website, our website administrator process technical data such as your IP address, visited webpages, the internet browser you use, your previous/next visited websites and the duration of a visit/session to enable us to deliver the functionalities of the Website. In addition, in certain instances the browser may prompt you for your geo-location to allow us to provide you with an enhanced experience. With this technical data our Website administrators can manage the Website, for instance by resolving technical difficulties or improving the accessibility of certain parts of the Website. This way, we ensure that you can (continue to) find the information on the Website in a quick and simple manner.
    3. Information you provide directly.
    4. Upon signing up with STARCLOUD, you will provide us your e-mail address, name, phone number and account password.
  3. Using the Information We Collect
    1. We use your e-mail, name, phone number and account password to verify your ownership of an account, to communicate with you in response to your order of Services and to provide you information about the STARCLOUD. We may also use your name, e-mail and phone number to send you news, general updates on the STARCLOUD, special offers or promotions. We will also send you an e-mail asking you to subscribe to our Mailing List. You may at all times opt-out of receiving these updates.
    2. We use your geo-location and destination to improve the Services and Website’s performance.
    3. We use your Personal Information in an anonymized and aggregated form to closely monitor which features of the Services are used most, to analyze usage patterns and to determine where we should offer or focus our Services. You hereby agree that your data will be used for our internal data processing to provide better Services to you.
  4. Sharing the Information We Collect
    1. You hereby agree and authorize us to transfer your Personal Information to any cooperative third party selected by us, for STARCLOUD’s best interest, such as marketing purposes.
    2. We may employ third party companies and individuals to facilitate or provide the STARCLOUD and certain services on our behalf, to provide customer support, to provide geo-location information for our Services, to perform Website-related services (e.g. without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Service is used or to our professional advisors and external auditors, including legal advisors, financial advisors and consultants. These third parties only have access to your personal information in order to perform these tasks on our behalf.
    3. We will disclose your Personal Information to the extent that this is legally required, or necessary to comply with statutory, regulatory and governmental requirements, or in the event of any dispute, or legal proceeding of any kind between you and us, or between you and other users with respect to, or in relation to the Services, or in the event of an emergency pertaining to your safety.
    4. Your Personal Information may be transferred to, stored, used and processed in a jurisdiction other than Indonesia where our servers are located. You understand and consent to the transfer of your Personal Information out of Indonesia.
  5. Security
    We do not guarantee the security of our database nor can we guarantee that the Personal Information you have provided will not be intercepted while being transmitted to us. Any transmission of information by you to us is at your own risk. You must not disclose your password to anyone. As effective as technology is, no security system is impenetrable.
  6. Changes to this Privacy Policy
    We may amend this Privacy Policy to reflect changes in our practices. If we do so, we will inform you via email or by means of a notice on the Website before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.
  7. Others
    1. This Privacy Policy is drawn up in both English and Indonesian language, both of which versions will be binding on you and us. In the event of inconsistency between the Indonesian language version and the English language version, the Indonesian language version will prevail.
    2. Governing Law and Jurisdiction. This Privacy Policy is governed by and to be construed under the laws of the Republic of Indonesia. Any and all disputes arising from this Privacy Policy shall be adjudicated in [*] District Court, and you consent to exclusive jurisdiction and venue in such courts.
  8. Acknowledgement and Consent
    1. By using the STARCLOUD, you acknowledge that you have read and understood this Privacy Policy and the Terms of Use and agree and consent to the use, practice, processing and transfer of your personal data by us as described in this Privacy Policy.
    2. You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with any selected third party based on our sole discretion.
  9. Unsubscribe from e-mail database
    For email subscription, we follow the opt in and out policy. If you would like to stop receiving emails from STARCLOUD, please click unsubscribe included in every e-mail.
  10. How to Contact Us
    If you have any further questions regarding the privacy and security of your information and would like to update or remove your details please contact us at: or call (021) 5315 3552.
    Graha Telkomsigma (formerly known as German Center) 5th floor
    Jl. Kapt Dj Soebijanto Bumi Serpong Damai
    Tangerang Selatan, Indonesia.
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